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The most important things cannot be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspirational
Cannot
Important
Things
Measured
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When people try to do what they can not do, they wish to give up.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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You can only elevate individual performance by elevating that of the entire system.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Scrap doesn't come for free, we pay someone to make it.
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We should work on our process, not the outcome of our processes.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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The most important measures are both unknown and unknowable.
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Quality is everyone's responsibility.
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A bad system will beat a good person every time.
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