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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Expect
Seeks
Learning
Doomed
Philosophy
Required
Results
Quick
Term
Disappointment
Long
Transformation
People
Management
Commitment
Timid
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The most important measures are both unknown and unknowable.
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Management does not know what a system is.
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When people try to do what they can not do, they wish to give up.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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You have to manage a system. The system doesn't manage itself.
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We are here to make another world.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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No requirement of industry is so much neglected as operational definitions.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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A leader is a coach, not a judge.
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Confusing common causes with special causes will only make things worse.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Eliminate numerical quotas, including Management by Objectives.
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You can only elevate individual performance by elevating that of the entire system.
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Quality is everyone's responsibility.
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Whenever there is fear, you will get wrong figures.
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Nobody goes to work to do a bad job.
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