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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Term
Disappointment
Long
Transformation
People
Management
Commitment
Timid
Expect
Seeks
Learning
Doomed
Philosophy
Required
Results
Quick
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We want best efforts guided by theory.
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Knowledge is the key.
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Uncontrolled variation is the enemy of quality.
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Confusing common causes with special causes will only make things worse.
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...the most important things we need to manage can't be measured.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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A man who knows not his limitations is of no use to anyone.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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You can not hear what you do not understand.
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We have to bring back the individual. Management has smothered the individual.
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The customer invents nothing. New products and new services come from the producer.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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The most important figures for management of any organization are unknown and unknowable.
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Managing by results only makes things worse.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming