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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Term
Disappointment
Long
Transformation
People
Management
Commitment
Timid
Expect
Seeks
Learning
Doomed
Philosophy
Required
Results
Quick
More quotes by W. Edwards Deming
The aim should be to work on the method of management.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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Quality is everyone's responsibility.
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When people try to do what they can not do, they wish to give up.
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You can not plan to make a discovery. You do not plan innovation.
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Management by results - like driving a car by looking in rear view mirror.
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The customer invents nothing. New products and new services come from the producer.
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The most important measures are both unknown and unknowable.
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A leader's job is to help his people.
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Let us ask our suppliers to come and help us to solve our problems.
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Uncontrolled variation is the enemy of quality.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Knowledge needs to be a verb.
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The emphasis should be on why we do a job.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Innovation comes from people who take joy in their work.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming