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Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Mean
Measure
Doesn
Everything
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The job can't be finished only improved to please the customer.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Without questions, there is no learning.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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The most important measures are both unknown and unknowable.
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A man who knows not his limitations is of no use to anyone.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality starts in the boardroom.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Quality comes not from inspection, but from improvement of the production process.
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Zero defects is a super highway going down the tube.
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There is no knowledge without theory.
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You should not ask questions without knowledge.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Understanding variation is the key to success in quality and business.
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The greatest losses are unknown and unknowable.
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