Quote

The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Creativity
Maximum
Leadership
Initiative
Highest
Currency
Leader
Priorities
Responsibility
Develop
Moral
Valuable
Every
Organization
Solemn
People
Members
Priority

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Many people in management are being paid to produce waste.
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Transformation is not automatic. It must be learned it must be led.
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We should work on our process, not the outcome of our processes.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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A system can not understand itself.
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There is very little evidence that we give a hoot about profit.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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You can only elevate individual performance by elevating that of the entire system.
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There is no substitute for knowledge.
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You have to manage a system. The system doesn't manage itself.
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All models are wrong some models are useful.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Management's job is to know which systems are stable and which are not.
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We should be guided by theory, not by numbers.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Management's job is to optimize the whole system.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Quality is pride of workmanship.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming