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You can only elevate individual performance by elevating that of the entire system.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Individual
Process
Elevating
Elevate
Performance
Performances
Entire

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We must understand variation.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Judging people does not help them.
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Eliminate numerical quotas, including Management by Objectives.
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You cannot inspect quality into the product it is already there.
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If you destroy the people of a company, you do not have much left.
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Management's job is to optimize the whole system.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Without theory there is nothing to modify or learn.
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There must be consistency in direction.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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We have to bring back the individual. Management has smothered the individual.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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There is very little evidence that we give a hoot about profit.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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3% of the problems have figures, 97% of the problems do not.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming