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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Effort
Zero
Install
Quality
Efforts
Ingredient
Knowledge
Merit
Stamp
Wrong
Management
Fires
Best
Profound
Rank
People
Missing
Stamps
Pay
Defects
Fire
Ingredients
Automate
More quotes by W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
The aim should be to work on the method of management.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
Confusing common causes with special causes will only make things worse.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming
Change the rule and you will get a new number.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
We have to bring back the individual. Management has smothered the individual.
W. Edwards Deming
There is very little evidence that we give a hoot about profit.
W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming