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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Effort
Zero
Install
Quality
Efforts
Ingredient
Knowledge
Merit
Stamp
Wrong
Management
Fires
Best
Profound
Rank
People
Missing
Stamps
Pay
Defects
Fire
Ingredients
Automate
More quotes by W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
The problem is that most courses teach what is wrong.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
A leader knows who is outside of the system and needs special help.
W. Edwards Deming
You can expect what you inspect.
W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
You do not install quality you begin to work at it.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
All models are wrong some models are useful.
W. Edwards Deming
If someone can make a contribution to the company he feels important.
W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
W. Edwards Deming
