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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Wrong
Management
Fires
Best
Profound
Rank
People
Missing
Stamps
Pay
Defects
Fire
Ingredients
Automate
Effort
Zero
Install
Quality
Efforts
Ingredient
Knowledge
Merit
Stamp
More quotes by W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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You can not define being exactly on time.
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Management by results - like driving a car by looking in rear view mirror.
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If you destroy the people of a company, you do not have much left.
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The problem is that most courses teach what is wrong.
W. Edwards Deming
People care more for themselves when they contribute to the system.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
Profit in business comes from repeat customers
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
Uncontrolled variation is the enemy of quality.
W. Edwards Deming
The process is not just the sum of its parts.
W. Edwards Deming
I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system.
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
