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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Automate
Fire
Ingredients
Install
Effort
Zero
Ingredient
Quality
Efforts
Stamp
Knowledge
Merit
Fires
Wrong
Management
Best
Profound
Rank
People
Missing
Stamps
Pay
Defects
More quotes by W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
If you destroy the people of a company, you do not have much left.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
Nobody goes to work to do a bad job.
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
Judging people does not help them.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
The greatest losses are unknown and unknowable.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
There is no knowledge without theory.
W. Edwards Deming
Quality is pride of workmanship.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
Shrink, shrink variation, to reduce the loss.
W. Edwards Deming