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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Learning
Learn
Born
Intrinsic
Self
Esteem
People
Curiosity
Dignity
Motivation
Joy
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You can not plan to make a discovery. You do not plan innovation.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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A leader is a coach, not a judge.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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...the most important things we need to manage can't be measured.
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There is very little evidence that we give a hoot about profit.
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Nobody should try to use data unless he has collected data.
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Information is not knowledge. Let's not confuse the two.
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Zero defects is a super highway going down the tube.
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The customer is the most important part of the production line.
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Quality comes not from inspection, but from improvement of the production process.
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Plants don't close from poor workmanship, but from poor management.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Absence of defects does not necessarily build business... Something more is required.
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A leader must have knowledge. A leader must be able to teach.
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It does not happen all at once. There is no instant pudding.
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