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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Learning
Learn
Born
Intrinsic
Self
Esteem
People
Curiosity
Dignity
Motivation
Joy
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You cannot inspect quality into the product it is already there.
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Everyone is a customer for somebody, or a supplier to somebody.
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Zero defects is a super highway going down the tube.
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Quality comes not from inspection, but from improvement of the production process.
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You do not find knowledge in a dictionary, only information.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Eliminate numerical quotas, including Management by Objectives.
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Innovation comes from people who take joy in their work.
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People work in the system. Management creates the system
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Nobody should try to use data unless he has collected data.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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We know what we told him, but we don't know what he heard.
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Plants don't close from poor workmanship, but from poor management.
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We should be guided by theory, not by numbers.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Any two people have different ideas of what is important.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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It only takes a little innovation.
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