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The job can't be finished only improved to please the customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Finished
Please
Quality
Jobs
Improved
Customer
Customers
More quotes by W. Edwards Deming
You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming
Improve quality, you automatically improve productivity.
W. Edwards Deming
A bad system will beat a good person every time.
W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
...the most important things we need to manage can't be measured.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
Understanding variation is the key to success in quality and business.
W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
A leader is a coach, not a judge.
W. Edwards Deming
