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The job can't be finished only improved to please the customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Customers
Finished
Please
Quality
Jobs
Improved
Customer
More quotes by W. Edwards Deming
Judging people does not help them.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
Survival is optional. No one has to change.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
The greatest losses are unknown and unknowable.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
We are here to make another world.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
Retroactive management emphasizes the bottom line.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
