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People work in the system. Management creates the system
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
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Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Business
Work
People
Creates
Economics
Management
More quotes by W. Edwards Deming
There is very little evidence that we give a hoot about profit.
W. Edwards Deming
In God we trust all others bring data.
W. Edwards Deming
You do not install quality you begin to work at it.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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The customer invents nothing. New products and new services come from the producer.
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Defects are not free. Somebody makes them, and gets paid for making them.
W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
Scrap doesn't come for free, we pay someone to make it.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
Quality starts in the boardroom.
W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
W. Edwards Deming
Quality begins with the intent, which is fixed by management.
W. Edwards Deming
Retroactive management emphasizes the bottom line.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
The most important things cannot be measured.
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming