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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Data
Basis
Provide
Bases
Ultimate
Decision
Recommendation
Purpose
Recommendations
Action
Collecting
More quotes by W. Edwards Deming
To optimize the whole, we must sub-optimize the parts
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We must satisfy our customers.
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The greatest losses are unknown and unknowable.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Put a good person in a bad system and the bad system wins, no contest.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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A leader's job is to help his people.
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Does experience help? NO! Not if we are doing the wrong things.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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3% of the problems have figures, 97% of the problems do not.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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A rational prediction has an explanation based on theory.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The problem is that most courses teach what is wrong.
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If you destroy the people of a company, you do not have much left.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
W. Edwards Deming
You do not install quality you begin to work at it.
W. Edwards Deming
