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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Basis
Provide
Bases
Ultimate
Decision
Recommendation
Purpose
Recommendations
Action
Collecting
Data
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Retroactive management emphasizes the bottom line.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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It's not enough to do your best you must know what to do & then do your best.
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People need to know what their jobs are.
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The job can't be finished only improved to please the customer.
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Management's job is to optimize the whole system.
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Managing by results only makes things worse.
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We want best efforts guided by theory.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Innovation comes from people who take joy in their work.
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Management's job is to know which systems are stable and which are not.
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We should be guided by theory, not by numbers.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Knowledge is the key.
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We must understand variation.
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The questions are more important than the answers.
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A system must be managed. It will not manage itself.
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There is very little evidence that we give a hoot about profit.
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