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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Provide
Bases
Ultimate
Decision
Recommendation
Purpose
Recommendations
Action
Collecting
Data
Basis
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We know what we told him, but we don't know what he heard.
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Put a good person in a bad system and the bad system wins, no contest.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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A leader knows who is outside of the system and needs special help.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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All models are wrong some models are useful.
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Don't expect smart people to listen to you without proof.
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There is very little evidence that we give a hoot about profit.
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There is no substitute for knowledge.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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There is no knowledge without theory.
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I am not reporting things about people. I am reporting things about practices.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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A rule should suit the purpose.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Without theory there is nothing to modify or learn.
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You do not find knowledge in a dictionary, only information.
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The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming