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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Problem
Helpful
Think
Event
Thinking
Developing
Discovery
Albert
Asked
Relativity
Theory
Einstein
Events
Figuring
Single
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More quotes by W. Edwards Deming
The most important things cannot be measured.
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People work in the system. Management creates the system
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Management is prediction.
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A man who knows not his limitations is of no use to anyone.
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Anyone that enjoys his work is a pleasure to work with.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Manage the cause, not the result.
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You do not install knowledge.
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When we cooperate, everybody wins.
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We should work on our process, not the outcome of our processes.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Just because you can measure everything doesn't mean that you should.
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You can not define being exactly on time.
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Survival is optional. No one has to change.
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A rational prediction has an explanation based on theory.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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There must be consistency in direction.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming