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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Single
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Albert
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Relativity
Theory
Einstein
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Figuring
More quotes by W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
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When we cooperate, everybody wins.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Innovation comes from the producer - not from the customer.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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The transformation will come from leadership.
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Monetary rewards are not a substitute for intrinsic motivation.
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There is very little evidence that we give a hoot about profit.
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A rule should suit the purpose.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Quality starts in the boardroom.
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Transformation is not automatic. It must be learned it must be led.
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The aim should be to work on the method of management.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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People are entitled to joy in work.
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We must satisfy our customers.
W. Edwards Deming
