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...the most important things we need to manage can't be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Important
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Things
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In God we trust all others bring data.
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A rule should suit the purpose.
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A rational prediction has an explanation based on theory.
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Mere allocation of huge sums of money for quality will not bring quality.
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3% of the problems have figures, 97% of the problems do not.
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We should work on our process, not the outcome of our processes.
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Any two people have different ideas of what is important.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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You have to manage a system. The system doesn't manage itself.
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There is very little evidence that we give a hoot about profit.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Quality is pride of workmanship.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Lack of knowledge - that is the problem.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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The emphasis should be on why we do a job.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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