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...the most important things we need to manage can't be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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Uncontrolled variation is the enemy of quality.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Information is not knowledge. Let's not confuse the two.
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Without questions, there is no learning.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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We are here for an education.
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You can not achieve an aim unless you have a method.
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You can not hear what you do not understand.
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A system must be managed. It will not manage itself.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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