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...the most important things we need to manage can't be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Things
Assessment
Measured
Manage
Teaching
Need
Important
Needs
More quotes by W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Nobody should try to use data unless he has collected data.
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Plants don't close from poor workmanship, but from poor management.
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Managing by results only makes things worse.
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All anyone asks for is a chance to work with pride.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Management is prediction.
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In God we trust all others bring data.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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The individual has been crushed by our style of management today.
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We should work on our process, not the outcome of our processes.
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We should be guided by theory, not by numbers.
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A leader's job is to help his people.
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A bad system will beat a good person every time.
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Let us ask our suppliers to come and help us to solve our problems.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
