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...the most important things we need to manage can't be measured.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Measured
Manage
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Important
Needs
Things
More quotes by W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
Whenever there is fear, you will get wrong figures.
W. Edwards Deming
Management by results - like driving a car by looking in rear view mirror.
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When we cooperate, everybody wins.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Nobody goes to work to do a bad job.
W. Edwards Deming
A rational prediction has an explanation based on theory.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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We must satisfy our customers.
W. Edwards Deming
He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
It's management's job to know.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
There is no substitute for knowledge.
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We know what we told him, but we don't know what he heard.
W. Edwards Deming
When a worker has reached a stable state, further training will not help him.
W. Edwards Deming
Management is prediction.
W. Edwards Deming
Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
