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Don't expect smart people to listen to you without proof.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
People
Proof
Expect
Smart
Listen
Without
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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You can expect what you inspect.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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The most important things cannot be measured.
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You cannot inspect quality into the product it is already there.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Hold everybody accountable? Ridiculous!
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