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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Philosophy
Everybody
Winning
Adopt
Wins
Cooperation
Resolution
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The transformation will come from leadership.
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You can only elevate individual performance by elevating that of the entire system.
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There is no substitute for knowledge.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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To optimize the whole, we must sub-optimize the parts
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You can not achieve an aim unless you have a method.
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Confusing common causes with special causes will only make things worse.
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Nobody goes to work to do a bad job.
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Meeting specifications is not enough.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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All models are wrong some models are useful.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Managing by results only makes things worse.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Management by results - like driving a car by looking in rear view mirror.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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There is very little evidence that we give a hoot about profit.
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Divide responsibility and nobody is responsible.
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Quality is everyone's responsibility.
W. Edwards Deming
