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You should not ask questions without knowledge.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Asks
Knowledge
Without
Management
Questions
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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When we cooperate, everybody wins.
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There must be consistency in direction.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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The customer invents nothing. New products and new services come from the producer.
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In God we trust all others bring data.
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We know what we told him, but we don't know what he heard.
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Monetary rewards are not a substitute for intrinsic motivation.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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The aim should be to work on the method of management.
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Everyone is a customer for somebody, or a supplier to somebody.
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When a worker has reached a stable state, further training will not help him.
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Management's job is to know which systems are stable and which are not.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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It's management's job to know.
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The worker is not the problem. The problem is at the top! Management!
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You have to manage a system. The system doesn't manage itself.
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Manage the cause, not the result.
W. Edwards Deming