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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Every
Winning
Bases
Platforms
Learn
Profit
Collaboration
Individual
Building
Competitive
Need
Learning
Cooperation
Teamw
Whole
System
Division
Component
Mean
Team
Contribution
Platform
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Decision
Recognition
Components
Work
Everybody
Basis
Teamwork

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Without theory we can only copy.
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Management by results is confusing special causes with common causes.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Let us ask our suppliers to come and help us to solve our problems.
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A rule should suit the purpose.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Just because you can measure everything doesn't mean that you should.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
W. Edwards Deming
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
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Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
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You do not find knowledge in a dictionary, only information.
W. Edwards Deming
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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Survival is optional. No one has to change.
W. Edwards Deming
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
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It's management's job to know.
W. Edwards Deming
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
W. Edwards Deming