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It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Excellence
Inspirational
Best
Enough
Must
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Hold everybody accountable? Ridiculous!
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It would be a mistake to export western management to a friendly country.
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In God we trust all others bring data.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Innovation comes from the producer - not from the customer.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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All anyone asks for is a chance to work with pride.
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People learn in different ways: reading, listening, pictures, watching.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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The job can't be finished only improved to please the customer.
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Management is prediction.
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You have to manage a system. The system doesn't manage itself.
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If you do not know how to ask the right question, you discover nothing.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Understanding variation is the key to success in quality and business.
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The most important figures for management of any organization are unknown and unknowable.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
W. Edwards Deming