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The worker is not the problem. The problem is at the top! Management!
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Worker
Management
Workers
Problem
More quotes by W. Edwards Deming
Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards Deming
We want best efforts guided by theory.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
The questions are more important than the answers.
W. Edwards Deming
You can expect what you inspect.
W. Edwards Deming
When people try to do what they can not do, they wish to give up.
W. Edwards Deming
The emphasis should be on why we do a job.
W. Edwards Deming
Any two people have different ideas of what is important.
W. Edwards Deming
When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
W. Edwards Deming
Divide responsibility and nobody is responsible.
W. Edwards Deming
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming