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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Experience
Hence
Without
Teaches
Nothing
Questions
Meaning
Theory
Learning
Teach
Asks
More quotes by W. Edwards Deming
When people try to do what they can not do, they wish to give up.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Information is not knowledge. Let's not confuse the two.
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People work in the system. Management creates the system
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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If you destroy the people of a company, you do not have much left.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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Each system is perfectly designed to give you exactly what you are getting today.
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A bad system will beat a good person every time.
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A system must be managed. It will not manage itself.
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Management's job is to optimize the whole system.
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It is not necessary to change. Survival is not mandatory.
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The most important figures for management of any organization are unknown and unknowable.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
People learn in different ways: reading, listening, pictures, watching.
W. Edwards Deming