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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Mistakes
Telling
System
Mistake
Tampering
Quality
Worker
Stable
Management
Workers
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There must be consistency in direction.
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There is no substitute for knowledge.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Eliminate numerical quotas, including Management by Objectives.
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When people try to do what they can not do, they wish to give up.
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It does not happen all at once. There is no instant pudding.
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The most important measures are both unknown and unknowable.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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We want best efforts guided by theory.
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Quality is everyone's responsibility.
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A goal without a method is nonsense.
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Management by results is confusing special causes with common causes.
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If you do not know how to ask the right question, you discover nothing.
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Confusing common causes with special causes will only make things worse.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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The process is not just the sum of its parts.
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