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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Mistake
Tampering
Quality
Worker
Stable
Management
Workers
Mistakes
Telling
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Confusing common causes with special causes will only make things worse.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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People care more for themselves when they contribute to the system.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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When a worker has reached a stable state, further training will not help him.
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The worker is not the problem. The problem is at the top! Management!
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No requirement of industry is so much neglected as operational definitions.
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It would be a mistake to export western management to a friendly country.
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You do not install quality you begin to work at it.
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The greatest losses are unknown and unknowable.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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There is very little evidence that we give a hoot about profit.
W. Edwards Deming
People need to know what their jobs are.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
There must be consistency in direction.
W. Edwards Deming
If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
