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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Mistake
Tampering
Quality
Worker
Stable
Management
Workers
Mistakes
Telling
System
More quotes by W. Edwards Deming
3% of the problems have figures, 97% of the problems do not.
W. Edwards Deming
Quality is pride of workmanship.
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Put a good person in a bad system and the bad system wins, no contest.
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A leader is a coach, not a judge.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
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You should not ask questions without knowledge.
W. Edwards Deming
We are here to learn, to make a difference and to have fun.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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We have to bring back the individual. Management has smothered the individual.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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No requirement of industry is so much neglected as operational definitions.
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Does experience help? NO! Not if we are doing the wrong things.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
