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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Telling
System
Mistake
Tampering
Quality
Worker
Stable
Management
Workers
Mistakes
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Any two people have different ideas of what is important.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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A leader must have knowledge. A leader must be able to teach.
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A rational prediction has an explanation based on theory.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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A leader is a coach, not a judge.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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A goal without a method is nonsense.
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Retroactive management emphasizes the bottom line.
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Management by results is confusing special causes with common causes.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Divide responsibility and nobody is responsible.
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Eliminate numerical quotas, including Management by Objectives.
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Experience by itself teaches nothing.
W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
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We want best efforts guided by theory.
W. Edwards Deming
No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
