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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Management
Workers
Mistakes
Telling
System
Mistake
Tampering
Quality
Worker
Stable
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People need to know what their jobs are.
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It does not happen all at once. There is no instant pudding.
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You cannot inspect quality into the product it is already there.
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Lack of knowledge - that is the problem.
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People care more for themselves when they contribute to the system.
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It's management's job to know.
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We are here to make another world.
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People work in the system. Management creates the system
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Quality starts in the boardroom.
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We have to bring back the individual. Management has smothered the individual.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The process is not just the sum of its parts.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Without questions, there is no learning.
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A leader knows who is outside of the system and needs special help.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Absence of defects does not necessarily build business... Something more is required.
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All models are wrong some models are useful.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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