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When a system is stable, telling the worker about mistakes is only tampering.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Worker
Stable
Management
Workers
Mistakes
Telling
System
Mistake
Tampering
More quotes by W. Edwards Deming
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
W. Edwards Deming
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
W. Edwards Deming
We want best efforts guided by theory.
W. Edwards Deming
You do not install knowledge.
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Experience by itself teaches nothing.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
Plants don't close from poor workmanship, but from poor management.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
W. Edwards Deming
People care more for themselves when they contribute to the system.
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
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The aim should be to work on the method of management.
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Put a good person in a bad system and the bad system wins, no contest.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
W. Edwards Deming
Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming