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Innovation comes from the producer - not from the customer.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Innovation
Vision
Imagination
Comes
Innovators
Customer
Producer
Producers
Customers
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People need to know how their job contributes.
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The problem is that most courses teach what is wrong.
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It is not necessary to change. Survival is not mandatory.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Put a good person in a bad system and the bad system wins, no contest.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The most important measures are both unknown and unknowable.
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Management does not know what a system is.
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Improve quality, you automatically improve productivity.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Shrink, shrink variation, to reduce the loss.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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The greatest losses are unknown and unknowable.
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We must satisfy our customers.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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