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Hold everybody accountable? Ridiculous!
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Everybody
Accountable
Accountability
Ridiculous
Hold
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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The transformation will come from leadership.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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A leader is a coach, not a judge.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Quality is everyone's responsibility.
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The process is not just the sum of its parts.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Absence of defects does not necessarily build business... Something more is required.
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It only takes a little innovation.
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Without theory, there are no questions.
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All models are wrong some models are useful.
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Management by results - like driving a car by looking in rear view mirror.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
Manage the cause, not the result.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
