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Hold everybody accountable? Ridiculous!
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Ridiculous
Hold
Everybody
Accountable
Accountability
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Understanding variation is the key to success in quality and business.
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It does not happen all at once. There is no instant pudding.
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You must have a supplier relationship of constant improvement.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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When a system is stable, telling the worker about mistakes is only tampering.
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Profit in business comes from repeat customers
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Without theory we can only copy.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Plants don't close from poor workmanship, but from poor management.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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We want best efforts guided by theory.
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Many people in management are being paid to produce waste.
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Don't expect smart people to listen to you without proof.
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To copy is to invite disaster.
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The customer invents nothing. New products and new services come from the producer.
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The aim should be to work on the method of management.
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Whenever there is fear, you will get wrong figures.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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When people try to do what they can not do, they wish to give up.
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