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Hold everybody accountable? Ridiculous!
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Accountable
Accountability
Ridiculous
Hold
Everybody
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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The worker is not the problem. The problem is at the top! Management!
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A goal without a method is nonsense.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
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There is very little evidence that we give a hoot about profit.
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Management by results is confusing special causes with common causes.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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You cannot inspect quality into the product it is already there.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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We have to bring back the individual. Management has smothered the individual.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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It does not happen all at once. There is no instant pudding.
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You can not define being exactly on time.
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It is not necessary to change. Survival is not mandatory.
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You can not achieve an aim unless you have a method.
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