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Whenever there is fear, you will get wrong figures.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Reality
Improvement
Management
Whenever
Figures
Quality
Wrong
Fear

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The job can't be finished only improved to please the customer.
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Each system is perfectly designed to give you exactly what you are getting today.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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It would be a mistake to export western management to a friendly country.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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A system must be managed. It will not manage itself.
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A leader is a coach, not a judge.
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You can not define being exactly on time.
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People need to know how their job contributes.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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People learn in different ways: reading, listening, pictures, watching.
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It's not enough to do your best you must know what to do & then do your best.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Improve quality, you automatically improve productivity.
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Experience by itself teaches nothing.
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The process is not just the sum of its parts.
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