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Whenever there is fear, you will get wrong figures.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Figures
Quality
Wrong
Fear
Reality
Improvement
Management
Whenever
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3% of the problems have figures, 97% of the problems do not.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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There is very little evidence that we give a hoot about profit.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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We should be guided by theory, not by numbers.
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Nobody goes to work to do a bad job.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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Survival is optional. No one has to change.
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Understanding variation is the key to success in quality and business.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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When a worker has reached a stable state, further training will not help him.
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A leader's job is to help his people.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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People learn in different ways: reading, listening, pictures, watching.
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Put a good person in a bad system and the bad system wins, no contest.
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A rational prediction has an explanation based on theory.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A system must be managed. It will not manage itself.
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