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Whenever there is fear, you will get wrong figures.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Reality
Improvement
Management
Whenever
Figures
Quality
Wrong
Fear
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Managing by results only makes things worse.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Change the rule and you will get a new number.
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Without theory there is nothing to modify or learn.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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The emphasis should be on why we do a job.
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You can not plan to make a discovery. You do not plan innovation.
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Eliminate numerical quotas, including Management by Objectives.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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A rule should suit the purpose.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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You can not define being exactly on time.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
