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Whenever there is fear, you will get wrong figures.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Wrong
Fear
Reality
Improvement
Management
Whenever
Figures
Quality
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We should be guided by theory, not by numbers.
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People need to know how their job contributes.
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The most important things cannot be measured.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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When we cooperate, everybody wins.
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Management by results is confusing special causes with common causes.
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When people try to do what they can not do, they wish to give up.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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A goal without a method is nonsense.
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Management's job is to optimize the whole system.
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