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Whenever there is fear, you will get wrong figures.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Wrong
Fear
Reality
Improvement
Management
Whenever
Figures
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Each system is perfectly designed to give you exactly what you are getting today.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Competition should not be for a share of the market-but to expand the market.
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It's management's job to know.
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We must understand variation.
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Nothing happens without personal transformation.
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Quality is everyone's responsibility.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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Does experience help? NO! Not if we are doing the wrong things.
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If someone can make a contribution to the company he feels important.
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Transformation is not automatic. It must be learned it must be led.
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Monetary rewards are not a substitute for intrinsic motivation.
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