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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Percent
American
Interruptions
Nothing
Seventy
Work
Seventies
Worker
Fifty
Workers
Average
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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You can expect what you inspect.
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When people try to do what they can not do, they wish to give up.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Uncontrolled variation is the enemy of quality.
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The emphasis should be on why we do a job.
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Quality is everyone's responsibility.
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When we cooperate, everybody wins.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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Does experience help? NO! Not if we are doing the wrong things.
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Quality comes not from inspection, but from improvement of the production process.
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We have to bring back the individual. Management has smothered the individual.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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