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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Workers
Average
Percent
American
Interruptions
Nothing
Seventy
Work
Seventies
Worker
Fifty
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Monetary rewards are not a substitute for intrinsic motivation.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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A man who knows not his limitations is of no use to anyone.
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Zero defects is a super highway going down the tube.
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Confusing common causes with special causes will only make things worse.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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Without theory there is nothing to modify or learn.
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A goal without a method is nonsense.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We have to bring back the individual. Management has smothered the individual.
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Change the rule and you will get a new number.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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It only takes a little innovation.
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Innovation comes from the producer - not from the customer.
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Profit in business comes from repeat customers
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Lack of knowledge - that is the problem.
W. Edwards Deming
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
