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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Work
Seventies
Worker
Fifty
Workers
Average
Percent
American
Interruptions
Nothing
Seventy
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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To copy is to invite disaster.
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...the most important things we need to manage can't be measured.
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When people try to do what they can not do, they wish to give up.
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Improve quality, you automatically improve productivity.
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All anyone asks for is a chance to work with pride.
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