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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Better
Costs
Long
Lower
Relationships
Result
Cost
Results
Quality
Term
More quotes by W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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The questions are more important than the answers.
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A rational prediction has an explanation based on theory.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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Divide responsibility and nobody is responsible.
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You can not define being exactly on time.
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If you destroy the people of a company, you do not have much left.
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A system can not understand itself.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Quality starts in the boardroom.
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Plants don't close from poor workmanship, but from poor management.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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It only takes a little innovation.
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...the most important things we need to manage can't be measured.
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Many people in management are being paid to produce waste.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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