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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Long
Lower
Relationships
Result
Cost
Results
Quality
Term
Better
Costs
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Experience by itself teaches nothing.
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Nobody should try to use data unless he has collected data.
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A leader must have knowledge. A leader must be able to teach.
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Profit in business comes from repeat customers
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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Anyone that enjoys his work is a pleasure to work with.
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3% of the problems have figures, 97% of the problems do not.
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Meeting specifications is not enough.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Manage the cause, not the result.
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Knowledge is the key.
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Don't expect smart people to listen to you without proof.
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Monetary rewards are not a substitute for intrinsic motivation.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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People work in the system. Management creates the system
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