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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Result
Cost
Results
Quality
Term
Better
Costs
Long
Lower
Relationships
More quotes by W. Edwards Deming
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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To copy is to invite disaster.
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The most important figures for management of any organization are unknown and unknowable.
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Change the rule and you will get a new number.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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The process is not just the sum of its parts.
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Meeting specifications is not enough.
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When people try to do what they can not do, they wish to give up.
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Survival is optional. No one has to change.
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When a system is stable, telling the worker about mistakes is only tampering.
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When we cooperate, everybody wins.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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You have to manage a system. The system doesn't manage itself.
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Management's job is to know which systems are stable and which are not.
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Absence of defects does not necessarily build business... Something more is required.
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Manage the cause, not the result.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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