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The result of long-term relationships is better and better quality, and lower and lower costs.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Better
Costs
Long
Lower
Relationships
Result
Cost
Results
Quality
Term
More quotes by W. Edwards Deming
Management by results - like driving a car by looking in rear view mirror.
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Without theory there is nothing to modify or learn.
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Information is not knowledge. Let's not confuse the two.
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...the most important things we need to manage can't be measured.
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You can not hear what you do not understand.
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You do not install knowledge.
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It's management's job to know.
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You have to manage a system. The system doesn't manage itself.
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Don't expect smart people to listen to you without proof.
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People need to know what their jobs are.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Nobody goes to work to do a bad job.
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Management's job is to optimize the whole system.
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Anyone that enjoys his work is a pleasure to work with.
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Without questions, there is no learning.
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Manage the cause, not the result.
W. Edwards Deming
...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
W. Edwards Deming
