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The emphasis should be on why we do a job.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Emphasis
Improvement
Management
Quality
Jobs
More quotes by W. Edwards Deming
Without theory, there are no questions.
W. Edwards Deming
A goal without a method is nonsense.
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
Management's job is to optimize the whole system.
W. Edwards Deming
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
All models are wrong some models are useful.
W. Edwards Deming
You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming