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Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Inspirational
Survival
School
Leadership
Must
Teaching
Compulsory
Learning
Voluntary
Education
Cynical
Teach
Educational
Learn
Survive
Experience
Environmental
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People need to know what their jobs are.
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The problem is that most courses teach what is wrong.
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It's not enough to do your best you must know what to do & then do your best.
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Competition should not be for a share of the market-but to expand the market.
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Everyone is a customer for somebody, or a supplier to somebody.
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A system can not understand itself.
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Divide responsibility and nobody is responsible.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Quality begins with the intent, which is fixed by management.
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Management by results is confusing special causes with common causes.
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It only takes a little innovation.
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...the most important things we need to manage can't be measured.
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Survival is optional. No one has to change.
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You can not hear what you do not understand.
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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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It is not necessary to change. Survival is not mandatory.
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Eliminate numerical quotas, including Management by Objectives.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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The worker is not the problem. The problem is at the top! Management!
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People care more for themselves when they contribute to the system.
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