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Learning is not compulsory it's voluntary... But to survive, we must learn.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Learning
Voluntary
Education
Cynical
Teach
Educational
Learn
Survive
Experience
Environmental
Inspirational
Survival
School
Leadership
Must
Teaching
Compulsory
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You can not hear what you do not understand.
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We must understand variation.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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It does not happen all at once. There is no instant pudding.
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Quality comes not from inspection, but from improvement of the production process.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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Each system is perfectly designed to give you exactly what you are getting today.
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We know what we told him, but we don't know what he heard.
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Don't expect smart people to listen to you without proof.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Nothing happens without personal transformation.
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It would be a mistake to export western management to a friendly country.
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Management's job is to know which systems are stable and which are not.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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A leader is a coach, not a judge.
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Let us ask our suppliers to come and help us to solve our problems.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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When people try to do what they can not do, they wish to give up.
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