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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Projects
Process
Business
Measurement
Describe
Managers
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We must understand variation.
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Mere allocation of huge sums of money for quality will not bring quality.
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Let us ask our suppliers to come and help us to solve our problems.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Nobody should try to use data unless he has collected data.
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Management by results is confusing special causes with common causes.
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The transformation will come from leadership.
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Each system is perfectly designed to give you exactly what you are getting today.
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I am not reporting things about people. I am reporting things about practices.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Plants don't close from poor workmanship, but from poor management.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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There is no substitute for knowledge.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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People care more for themselves when they contribute to the system.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
