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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Business
Measurement
Describe
Managers
Projects
Process
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A goal without a method is nonsense.
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You do not find knowledge in a dictionary, only information.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Zero defects is a super highway going down the tube.
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The process is not just the sum of its parts.
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A system can not understand itself.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Quality is everyone's responsibility.
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The job can't be finished only improved to please the customer.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Nothing happens without personal transformation.
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Experience by itself teaches nothing.
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It would be a mistake to export western management to a friendly country.
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Transformation is not automatic. It must be learned it must be led.
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The most important measures are both unknown and unknowable.
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If you do not know how to ask the right question, you discover nothing.
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It's not enough to do your best you must know what to do & then do your best.
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