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If you can't describe what you are doing as a process, you don't know what you're doing.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Process
Business
Measurement
Describe
Managers
Projects
More quotes by W. Edwards Deming
What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
W. Edwards Deming
Anyone that enjoys his work is a pleasure to work with.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
All models are wrong some models are useful.
W. Edwards Deming
A system must be managed. It will not manage itself.
W. Edwards Deming
Innovation comes from the producer - not from the customer.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
Managing by results only makes things worse.
W. Edwards Deming
The problem is that most courses teach what is wrong.
W. Edwards Deming
He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
We are here for an education.
W. Edwards Deming
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
There must be consistency in direction.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
W. Edwards Deming
It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming
